In the highly competitive world of modern business it takes more than just good PA skills to ?make it?. Over the last ten years I have been working steadily towards a very specific goal ie: ?Leadership in Marketing, and of late, the IT Industry?.

To achieve a leadership position I know that I need to bring skill sets and assets to your company that will help achieve your goals, as Zig Ziglar says; ?You can get anything you want in this life if you just help enough people get what they want? This is my aim and the reason I have approached your company; To help you achieve your goals.

Overview

Michelle is a highly qualified PA, and product Team player in both Marketing and Product Releases with a proven track record in some of the IT industries most demanding areas. She is enthusiastic, hardworking, innovative with business and product processes. Michelle has been praised by previous CEO?s as an, ?extremely valuable asset?. Currently employed with Solution 6 she is part of the Configuration Management Team, a team created to streamline the Release processes for all Solution 6 products, involved in the releasing products to major clients. (Tier 1 Accounting companies)

Personal Attributes

Michelle is an enthusiastic and reliable team player whom is dependable. Her Vision/Mission is orientated towards company excellence as a standard and has first class PC skills in presentations and web-layout, as well as advanced MS Office knowledge. Michelle is committed to the individual vision of the team, and company.

Excellent Computer Skills. Awarded a Silver medal in the Workskills Competition and TAFE Technology Software Applications (1992). As well as being Placed in the National Workskills Final (Software Applications) in Sydney sponsored by Microsoft in 1993. Michelle has continually shown leadership capacity and has a solid grounding in technical expertise that will take her wherever she wants to go.

The marketing inspiration behind my husbands art website, check it out at http://www.jasonblaiklock.com/

Designed the website, his art presentations as well as promotions to galleries.

Technical Excellence

Working with some of the most complex and expensive software in the industry means that my pervious responsibility has been to reach a continual level of excellence where small mistakes could cost the organization literally millions of dollars. This has repeatedly meant working to tight deadlines in a team environment with extreme pressure on ?mission critical? projects. We have continually been able to meet target (and budget) time and time again.

Educational/Tertiary Studies

1991 ? HSC Trinity Senior High School, Wagga Wagga

1992 - TAFE, Riverina Institute - Wagga Wagga:

ACOA -Advanced Certificate in Office Administration

1993 - Workskills software applications project NSW Regional and National finals

Word-processing, Database, Spreadsheets, Desktop Publishing.

1994 - Retail Sales Training

1995/96 Diploma in C programming ?

2000 - PVC?s File Manager Administrator?s Course - Training by Merant Pty Ltd.

2000 - Advanced Excel by CBT (Computer Based Training), Colleagues and managers remind me that I have the technical qualifications to walk into most positions. A 97% CBT result proves this, I would rather like to use this as a foundation for excellence in all areas, personal relations inside an organization, management, sales and promotions.

EMPLOYEMENT HISTORY

SOLUTION 6 - November 1997 ? (4 Positions, 3 Years)

IT Administrator for Global Practice Management Solutions
(GPMS ? a Department of Sol6)
March 1998 ? March 1999

DUTIES

Ø Induction and training for all new staff

Ø Booking Travel requirements for our consultants travelling to our client sites overseas

Ø Maintaining all of our consultants costs and allocation

Ø Creating Floor plans to scale, and the monitoring of desk movement of Staff.

Ø Organising Events and functions for our team (100 people)

Staff Training,

From a position of team leader at Solution 6, there was a great deal of patience needed to train new recruits internal procedures and Microsoft products. From individual ?one-on-one? training to the full classroom-whiteboard style training my job was to make sure that new staff had the ability to work with the full suite of Microsoft products that are used, incorporate the departments procedures and training on in-house software that was used specific to our company.

Creation of training manuals using PPT, as visual guides for our new employees, along with any new software applications that my department acquired. Often these applications have been self-taught and then taught others. With any new technology or product there is a learning curve and I have learnt how to integrate new staff member into a being part of the team, both technically and socially.

Staff are the lifeblood of the IT industry. I have learnt how to maximise the potential of a staff member and inspire a ?not-so-motivated? staff member to fulfil their potential. From hiring secretaries to IT personnel; I have learnt from experience how to choose the best person for the job.

Solution 6 Pty Ltd

November 1997 ? Current (4 Job Titles)

PA to General Manager ? Australasia and National Sales Manager
November 1997 ? March 1998

DUTIES

Ø Diary Organising for Management

Ø Booking Travel and Accommodation

Ø Responsible for all the desktop publishing/ layout, and Sales figures (accurate worksheets) for the Monthly Sales National Newspaper, and Sales Person for the month internal ?publication?.

Ø Responsible for updating the National Sales Figures on advanced-Marcos excel worksheet weekly

Ø Complaint calls for Management, regarding software issues/support.

Leadership Skills

?He who leads must first know how to serve? There are qualities that I have learnt in my years as a P.A. to some of the industries more respected businessmen that I continually apply to my circumstances. I appreciate good leadership and reports back to me suggest that I am respected by those I currently lead. I appreciate a challenge, and often find solutions for technical and team issues, where others don?t see ?the answers?. I look for opportunities, and for new ways for things to be done. I know that every product or initiative faces obstacles and it has been my continual passion to discover what overcomes these and apply solutions with confidence and with grace.

Configuration Management Team, Solution 6
March 1999 ? CURRENT

Part of the Release Team; includes:-

Ø The Release team is involved in the following Activities:-

Ø Weekly Product Builds ? Assist with the data collection, and regression testing.

Ø Organising our General and Patch Releases, production and sending to clients.

Ø Checking of source code on our Documentation Filing systems such as SourceSafe and PVC?s File Manager,

Ø The security and maintenance of User ID?s for our Systems

Ø Maintaining the Defect Tracking systems. I.e. logging defects and updates

Ø Maintaining worksheets which extract data from our defects dbase

Ø Learn new assigned applications for the group. Write training manuals and train staff where appropriate.

Ø Training new staff on our application programs, and procedures.

Ø Writing training manuals on all our procedures and application programs

Ø Update our team?s Web Page on a Lotus Notes Intranet

Ø Creating Web page on our Lotus Notes Intranet

Ø SourceSafe Administration, includes the Branching and Archiving of Source code, Shadowing files,

Ø Designing Labels and CD covers for our Releases

Ø Setting up User Preferences to run our product builds.

Vision and Direction

What makes a great leader is their ability to convince and employ the hearts of those under them, to take a dream and add sweat and tears to make it a reality. Visionaries need to capture the hearts of the team. I know what it takes to make a great team, and am looking for an opportunity that will take a team of people to a level of success that they have only dreamt of. I am a leader it is my destiny to lead and I believe it is time to find the company that desires to take a product, Company name or initiative to a place of corporate success.

1997 Small?s & Associates Pty Limited - (02) 9290 3733

March ? November 1997

9- month assignment with Railway Services Authority, Consulting Division, Risk Management/ Mincivi Management.
Various PA duties including , minutes of meetings, monthly report, creation of worksheets, report typing, organising of Workshops/Conferences and electronic diary maintenance through ?Groupwise? (in-house email system).

Commitment

Doing the ?hard yards? is what separates the ?dreamers? from the ?achievers?. There are many who give in along the way and fall by the wayside. My life has proven that I ?stick it out?. Time and time again in the work environment I have faced huge obstacles and then overcome them through a combination of long-term stick-ability and creative problem solving. I have the ability to inspire this in others, to motivate and encourage and remove those ?thorns? that cause otherwise good people to give up and perform poorly.

1995 HEAD OFFICE/NATIONAL SECRETARY

Bearing Service Pty Limited

Employed 8 October 1995 ‑ 24 February 1997

DUTIES Secretary/Personal Assistant to the Chief Accountant, & Finance & Administration Manager, National Sales Manager, Specialty Products and National Bearing & Engineering Manager.

§ PA duties for all top Management.

§ Time Management

§ Mail Merges for Major Sales Mail-outs for potential Clients

§ Labels by Market Segments from Telstra CD‑Rom.

§ Responsible for payment of National Telephone Account and

§ Fleetsystems/BP Accounts, for all Branches and creating Journals for

§ E.O.M punching. Spreadsheets / Graphs using Lotus.

§ Distributing/Cost Allocation/Payment of National Consolidated

§ Mobile Phone Accounts.

§ Liaising with Telephone Carriers regarding invoicing, phone lines,

§ Relocations, telephone misinformation etc.

§ Organization of Meetings, for State Managers & Board Meetings.

§ Book Airline Tickets, Accommodation, Restaurants and Caterers.

§ Compiling of files for State and Board Files for E.O.M Meetings.

§ Updating Item Class Stock listing. Branch listings, Relocations.

§ The ordering of Stationery at Head Office level and nationally, for all branches.

§ Data Entry of Head Office Journals for O.E.M. and Sales figures.

§ Create Macros for Spreadsheets and Word-processing documents.

§ Switchboard relief when needed using an Exicom digital system.

§ The file maintenance/ordering BP & Fleetcards for BSC Nationally.

§ Assist State Accountants on request and general office duties

1995 PA/Secretary

Conpac (Aust.) Pty Limited, Crows Nest

Employed January 1995 ‑ October 1995

DUTIES PA/Secretary for three companies, they being:

Conpac (Aust.) Pty Limited,
Carroll Properties Pty Limited and & Robert Bird & Partners Limited.

1994 Department of School Education, Wagga Wagga

(P.A./Sec for Regional Computer Co‑ordinator)

DUTIES PA to Regional Computer Co-ordinator, whom was the sole computer teacher for all the schools? teachers, within the Riverina area.

§ Organization / Maintaining computer asset register of all computers in the department

§ Setting up of IBM/Macintosh computers with appropriate software for teacher seminars.

§ Answering telephone queries on behalf of the Computer Co‑ordinator.

§ Packing and Unpacking Software for Conferences/Seminars.

§ Preparation of paperwork for consultancy visits,
(Including course handouts) for computer courses.

§ Printing/Designing various Certificates for various courses.

§ Setting up CD‑Rom and other Software programs on computers. (Basic dos programming)

§ Desktop Publishing and working with scanned graphics.

§ Asset Stocktaking when required.

§ Making bookings for schools/groups to use the facilities at the Bidgee Educational Resource Centre.

1993 General Managers Assistant - Wagga Mutual Credit Union

Sales and Marketing

Having trained under industry leaders it is my aim to apply the marketing principals used to launch products like ?CAB?s 2000?. This involved the launch of the product, product demonstrations and sales seminars, events launches, promotional events, developing of brochure campaigns, the development of marketing and promotional materials. I believe with a team of excellence, any product you have can have the same successful results. In short, you will have the confidence that with me leading your marketing team, each individual will be growing towards their potential and you will be assured that your product will receive maximum marketing exposure.

1994 Retail Sales Training

Effective Selling Technique, Positive Customer Relations, Retail Security, Invoicing & Ordering, Cash Handling, Cash Handling/Register Operations, Merchandising.

Marketing Coordinator and PA to Marketing Manager for
Global Practice Management Solutions (GPMS ? a Department of Sol6)
March 1998 ? March 1999

DUTIES PowerPoint Presentations for Tier 1 and Tier 2 Accounting clients

Created the original Client Database using Access

Booking Travel and Accommodation interstate and overseas

Setting up of Demonstration system modules for client sales launches.

Layout and pictures for our user documentation and Software Manuals.

Creating brochure layout, and pictures.

Marketing and Sales Management

Creation of marketing strategies and implementation of marketing initiatives

Wonder Woman Does Exist!

Yes, I have to make a choice, excellence is a choice and I make it every day of my life. Excellence, leadership, marketing, sales, IT IS A CHOICE. It is a challenge, an opportunity to overcome obstacles and achieve a company vision while staying true to the ethics and culture of the organization. Every true leader knows that success is a choice of excellence. My track record proves that I am able to achieve goals above and beyond what is required.

Where do you want your company to go today?

Referees ?Please Note: refer all queries using my maiden name, Michelle Whitehead

Solution 6 (3 years and current position)
Name	Position	Phone	Email
Mr Frank Woods	General Manger Australisia	02-92780666	[email protected]
Mr Jim Barr	National Sales Manager	02-92780666	Has since changed companies.
Mr Michael Petty	Marketing Manager	0414 673889	Has since changed companies. mailto:[email protected]
Mr Jurgen Mattesius	Youth Leader of Generations Youth	02-99728688	[email protected]

Mr Andrew Barnett, ,

Owner

Mincivi Management

Pager:

(02) 9214 2713

Consultant to RSA, my Manager for 9 month assignment

Head Office Management

BSC Technology

37 Heathcote Road,

Moorebank NSW 2170

Phone: (02) 9824 2099

Mr Rod Blayney

Chief Accountant

Mr Fred Bevis

Finance & Administration Manager

Mr Terry Doyle

National Sales Manager,

Specialty Products

Mobile: 0418 657 413

Mr Barry Mayhew

Manager,

Bearing & Engineering Division

Mobile: 0419 448 194

Personal Interests

I enjoy challenges/learning and meeting people. I like to keep healthy and enjoy activities such as walking, running, dancing, swimming, and surfing and snow skiing. Most mornings I enjoy watching the sun come up onto Many Beach. I am actively involved in organising with the Generations youth department with CCC, Oxford Falls called ?The Living Room? which has about 100 young adults from the ages of 18-35. I have been taught leadership training through the ?John Maxwell? principles as part of being a youth leader. I enjoy public speaking, youth leading groups of around 100-200 teenagers, and young adults alike.